FAQ
Products
What is a blind box?
A blind box is a sealed mystery product. You will not know which character or variant is inside until the box is opened.
Can I choose a specific character from a blind box?
Usually no. Blind boxes are sold as mystery items unless the product page clearly states that a specific character or opened option is available.
What is a secret or hidden figure?
Some series include rare secret figures. If a secret figure appears in a set, it usually replaces one of the standard designs. Secret figures are not guaranteed unless stated on the product page.
Are your products authentic?
Yes. Planet Pop World focuses on officially licensed collectibles and works with authorised suppliers and brands where available.
Orders
When will my order be shipped?
Most delivery-eligible, in-stock orders are prepared for dispatch within 0–48 hours (0–2 days). Dispatch takes place on business days, excluding weekends and public holidays. Estimated transit time after dispatch is 1–3 business days. Processing or delivery may take longer during sales, new releases, public holidays, peak periods, or carrier delays.
Can I change my shipping address after ordering?
Please contact us immediately. We can only update an address before the order has been packed or dispatched.
Can I cancel my order?
Please contact us as soon as possible. If the order has already been packed, dispatched, or contains a final-sale or pre-order item, cancellation may not be available.
Shipping
Do you offer free shipping?
Yes. For Australian regular areas, shipping is A$9.95 or free on eligible orders of A$150 or more. For Australian regional areas, shipping is A$14.95 or free on eligible orders of A$200 or more. Remote areas require a manual shipping quote. Shipping rates and availability depend on your delivery postcode. See our Shipping & Delivery policy.
How do I track my order?
Tracking details are sent after your parcel is dispatched. You can also use the tracking link in the website footer.
Returns
What should I do if my order arrives damaged or incorrect?
Email us as soon as possible with your order number and clear photos or video of the issue where relevant. Faulty, defective, damaged, incorrect, or not-as-described items are eligible for remedies under the Australian Consumer Law. Your statutory rights are not limited by a fixed 3-day reporting period.
Can I return an opened blind box?
We do not accept change-of-mind returns or exchanges for any products, including opened or unopened blind boxes. Receiving a character or variant you do not want is not a product defect. If the item is faulty, defective, damaged, incorrect, or not as described, please contact us for support. Your rights under the Australian Consumer Law are unaffected. See our Returns & Refunds policy.
Membership
How do membership points work?
After registering and purchasing online, members earn 1 point for every 1 AUD spent, excluding shipping fees. Once you reach 100 points, you can redeem a $5 AUD voucher for a future online purchase.
Are online and in-store membership points connected?
At this stage, online and in-store membership systems are separate.
Need More Help?
Contact us at info@planetpopworld.com.
