Returns & Refunds

We want your order to arrive safely and correctly. Please contact us as soon as possible if an item arrives faulty, damaged, incorrect, or not as described.

Reporting a Problem

Please contact us as soon as possible if your item is faulty, damaged, incorrect, or not as described. Your rights under the Australian Consumer Law are not limited by a fixed 3-day reporting period.

What Can Be Returned

We accept returns for faulty, defective, damaged, incorrect, or not-as-described items, in accordance with the Australian Consumer Law.

We do not accept change-of-mind returns or exchanges. This includes unopened or unused products, ordering the wrong item, or deciding that you no longer want the product.

For a confirmed problem, we will provide a repair, replacement, or refund as appropriate under the Australian Consumer Law. For a major problem, you may choose a refund or replacement. Your statutory rights are not affected by this policy, and original packaging is not required to exercise these rights.

Blind Box Products

Blind boxes are sealed mystery products. We cannot accept returns or exchanges because of the character, variant, or secret item received, unless the product is faulty, damaged, incorrect, or not as described.

How To Request Help

  1. Email us with your order number and a short description of the issue.
  2. Attach clear photos or video showing the item, packaging, and shipping label where relevant.
  3. Our team will review the case and confirm the next step.
  4. If approved, we will arrange a replacement, refund, or return instructions.

Return Shipping

Please contact us before returning an item so we can provide return instructions. Where a product is confirmed to be faulty, defective, damaged, incorrect, or not as described, we will cover or reimburse reasonable return shipping costs as required under the Australian Consumer Law.

Contact

Email info@planetpopworld.com with your order number before sending anything back.